Car Not Fixed Right? Get Results from the Auto Repair Shop
“We couldn’t replicate the problem.” Sound familiar? There are few things more frustrating than spending time and money to fix a car problem, only to have the issue persist or reoccur. You’re not stuck, though. Most car problems can be resolved by a combination of diplomacy and perseverance, and here is a plan of attack.
Communication Is Critical
Before accusing an auto repair shop of botching the job, it’s important to ask if you properly communicated the specific nature of the problem to the service personnel before they started troubleshooting your car’s problem.
Have a service advisor or technician take a ride with you to try to duplicate the noise or behavior. That way there will be no question about what the mechanic is trying to address. If you didn’t do this at the first visit, definitely do so on the second try.
Ask what the guarantee is on the parts and labor before beginning work. The answer will vary depending on the type of shop you use (dealer vs. independent) or parts installed (original, original-rebuilt or aftermarket. This will prevent surprises if the fix doesn’t “stick” with time and driving.
Work the Dealership’s Chain of Command
If your car’s problem isn’t resolved when you pick it up after the first visit, or it reappears soon after (like the notorious “Check Engine” light that keeps appearing), it’s time to escalate the issue to the next level.
Ways Auto Repair Shops Can Communicate Better With Customers
If you’re running an auto shop, you’re probably looking for a way to increase your profits, gain a better reputation in your community, and win over loyal customers for life. Communication is the best way to accomplish all three of these goals. By simply communicating with customers more effectively, you can ensure the success of your auto shop
Listen To Your Customers
The first thing you need to do is truly understand your customers. Let’s face it – nobody really wants to come to an auto shop. From basic maintenance to full-scale repairs, most people view your business as an inconvenience. Because of this, you should do everything you can to listen to your customers, and be honest and genuine when interacting with them. Empathize with their issue, and truly understand what they want from you.
Request Preferred Communication Methods
When communicating with customers, it’s critical to utilize the method that they’re most likely to use. You could communicate really well over email, for example, but if your customer fails to check their email regularly, they will miss your updates and messages – leading to communication and customer satisfaction issues.
Send Regular Service Reminders
After a customer has used your shop for repairs or servicing, you should try to keep in touch with them using regular service reminders. If they were only a one-time customer, this will provide them with a reminder of the great service they received at your shop, which will make them more likely to choose your services in the future.
Provide Real-Time, Updated Information To Keep Customers Informed
The best way to win over your customers is to keep them in the loop about what’s going on with their vehicle – no matter what
Are you frustrated with the service, communication and professionalism of your present automotive repair facility? Maybe you’re new to the area and confused about which repair shop is dependable and with whom you should trust your vehicle. Finally, maybe you’re tired with the constant run-around you get at the dealership. If any of these situations is familiar to you, then I would like to show you how to dramatically improve your experience when you take your vehicle for maintenance or repairs.
experienced mechanics will get your vehicle up and running again, and we’ll keep it in top operating condition.
provide a range of services, including 4×4 Services, Alignment, Brakes, Car & Truck Care, Domestic Cars & Trucks, Electric and Hybrid Vehicle , Electrical Services, Electronic Services, Engine & Transmission, Engine Maintenance, General Services, Heating and Cooling Services, Import Cars & Trucks, Lube Services, Miscellaneous Services, Tires, Towing, Transmission Services and Undercar Services
have years of experience working on many different types of vehicles. They have the knowledge required to diagnose your problems, and to find affordable solutions to get you back on the road quickly.
Domestic General Repair
No matter how carefully you drive, your domestic car will need occasional general repairs. These general repairs may include engine diagnostics and repairs, alignments, brakes, front end and rear end diagnostic services and electronics service and repair.
THE IMPORTANCE OF CUSTOMER SERVICE
spend a good deal of their workdays underneath cars or hovered over an engine. However, brake repair and engine rebuilds are not the only assignments tasked
Some customers can be extremely picky when it comes to their vehicles. They often pay large sums of money for their vehicles, which gives them the right to be discerning. Making vehicle owners feel at ease is part of the job of an auto mechanic. Those mechanics who fail to realize this fact usually see a decline in business.
The auto repair industry is one that is not limited in choices. Vehicle owners have a lot of options when selecting an auto repair shop. They are typically not going to frequent an establishment where mechanics do not conduct themselves in a professional and friendly manner
Having a little extra patience can go a long way as customer service in the auto repair industry is different than it is in other fields
Trust builds business as customers come back to certain mechanics because they are comfortable with the fact that they can trust them. But trust is built through more than just quality work. Honesty and integrity go a long way with customers. That means taking the time to present customers with the best options for their specific repair problem. Looking out for the best interest of the customer is a way to really heighten trust levels and is considered very good customer service.
AUTO REPAIR SERVICES
comprehensive auto repair services that include 4×4 Services, Brakes, Car & Truck Care, Domestic Cars & Trucks, Electrical Services, Electronic Services, Engine & Transmission, Engine Maintenance, General Services, Heating and Cooling Services, Import Cars & Trucks, Inspections and Emissions, Miscellaneous Services, Tires, Towing, Transmission Services and Undercar Services.
would like to inform you of a service provide that could possibly save you thousands of dollars in auto repairs if you are considering purchasing a used vehicle.
will inspect and completely go through the vehicle you are considering buying and inform you of any problems that may exist with the vehicle and give you an estimate on the potential cost of repairing these problems.
encourage you to ask the selling dealer or individual to allow you to bring the vehicle in for this service. If for any reason they object, that should raise several red flags in your mind that there IS something wrong with the vehicle.The total cost for this service is $45.00.
Stop and Check Your Brakes
Brake Safety Awareness Month in August is the perfect time to have your brakes checked to make sure they are