When You Should And Shouldn’t Do Your Own Car Auto Repair

Car Not Fixed Right? Get Results from the Auto Repair Shop

“We couldn’t replicate the problem.” Sound familiar? There are few things more frustrating than spending time and money to fix a car problem, only to have the issue persist or reoccur. You’re not stuck, though. Most car problems can be resolved by a combination of diplomacy and perseverance, and here is a plan of attack.

Communication Is Critical

Before accusing an auto repair shop of botching the job, it’s important to ask if you properly communicated the specific nature of the problem to the service personnel before they started troubleshooting your car’s problem.

Have a service advisor or technician take a ride with you to try to duplicate the noise or behavior. That way there will be no question about what the mechanic is trying to address. If you didn’t do this at the first visit, definitely do so on the second try.

Ask what the guarantee is on the parts and labor before beginning work. The answer will vary depending on the type of shop you use (dealer vs. independent) or parts installed (original, original-rebuilt or aftermarket. This will prevent surprises if the fix doesn’t “stick” with time and driving.

Work the Dealership’s Chain of Command

If your car’s problem isn’t resolved when you pick it up after the first visit, or it reappears soon after (like the notorious “Check Engine” light that keeps appearing), it’s time to escalate the issue to the next level.

Ways Auto Repair Shops Can Communicate Better With Customers

If you’re running an auto shop, you’re probably looking for a way to increase your profits, gain a better reputation in your community, and win over loyal customers for life. Communication is the best way to accomplish all three of these goals. By simply communicating with customers more effectively, you can ensure the success of your auto shop

Listen To Your Customers

The first thing you need to do is truly understand your customers. Let’s face it – nobody really wants to come to an auto shop. From basic maintenance to full-scale repairs, most people view your business as an inconvenience. Because of this, you should do everything you can to listen to your customers, and be honest and genuine when interacting with them. Empathize with their issue, and truly understand what they want from you.

Request Preferred Communication Methods

When communicating with customers, it’s critical to utilize the method that they’re most likely to use. You could communicate really well over email, for example, but if your customer fails to check their email regularly, they will miss your updates and messages – leading to communication and customer satisfaction issues.

Send Regular Service Reminders

After a customer has used your shop for repairs or servicing, you should try to keep in touch with them using regular service reminders. If they were only a one-time customer, this will provide them with a reminder of the great service they received at your shop, which will make them more likely to choose your services in the future.

Provide Real-Time, Updated Information To Keep Customers Informed

The best way to win over your customers is to keep them in the loop about what’s going on with their vehicle – no matter what

Repair Shops

Are you frustrated with the service, communication and professionalism of your present automotive repair facility? Maybe you’re new to the area and confused about which repair shop is dependable and with whom you should trust your vehicle. Finally, maybe you’re tired with the constant run-around you get at the dealership. If any of these situations is familiar to you, then I would like to show you how to dramatically improve your experience when you take your vehicle for maintenance or repairs.

experienced mechanics will get your vehicle up and running again, and we’ll keep it in top operating condition.

provide a range of services, including 4×4 Services, Alignment, Brakes, Car & Truck Care, Domestic Cars & Trucks, Electric and Hybrid Vehicle , Electrical Services, Electronic Services, Engine & Transmission, Engine Maintenance, General Services, Heating and Cooling Services, Import Cars & Trucks, Lube Services, Miscellaneous Services, Tires, Towing, Transmission Services and Undercar Services

have years of experience working on many different types of vehicles. They have the knowledge required to diagnose your problems, and to find affordable solutions to get you back on the road quickly.

Domestic General Repair

No matter how carefully you drive, your domestic car will need occasional general repairs. These general repairs may include engine diagnostics and repairs, alignments, brakes, front end and rear end diagnostic services and electronics service and repair.

THE IMPORTANCE OF CUSTOMER SERVICE

spend a good deal of their workdays underneath cars or hovered over an engine. However, brake repair and engine rebuilds are not the only assignments tasked

Some customers can be extremely picky when it comes to their vehicles. They often pay large sums of money for their vehicles, which gives them the right to be discerning. Making vehicle owners feel at ease is part of the job of an auto mechanic. Those mechanics who fail to realize this fact usually see a decline in business.

The auto repair industry is one that is not limited in choices. Vehicle owners have a lot of options when selecting an auto repair shop. They are typically not going to frequent an establishment where mechanics do not conduct themselves in a professional and friendly manner

Having a little extra patience can go a long way as customer service in the auto repair industry is different than it is in other fields

Trust builds business as customers come back to certain mechanics because they are comfortable with the fact that they can trust them. But trust is built through more than just quality work. Honesty and integrity go a long way with customers. That means taking the time to present customers with the best options for their specific repair problem. Looking out for the best interest of the customer is a way to really heighten trust levels and is considered very good customer service.

AUTO REPAIR SERVICES

comprehensive auto repair services that include 4×4 Services, Brakes, Car & Truck Care, Domestic Cars & Trucks, Electrical Services, Electronic Services, Engine & Transmission, Engine Maintenance, General Services, Heating and Cooling Services, Import Cars & Trucks, Inspections and Emissions, Miscellaneous Services, Tires, Towing, Transmission Services and Undercar Services.

would like to inform you of a service provide that could possibly save you thousands of dollars in auto repairs if you are considering purchasing a used vehicle.

will inspect and completely go through the vehicle you are considering buying and inform you of any problems that may exist with the vehicle and give you an estimate on the potential cost of repairing these problems.

encourage you to ask the selling dealer or individual to allow you to bring the vehicle in for this service. If for any reason they object, that should raise several red flags in your mind that there IS something wrong with the vehicle.The total cost for this service is $45.00.

Stop and Check Your Brakes

Brake Safety Awareness Month in August is the perfect time to have your brakes checked to make sure they are

The Best Advice On Truck Tires Chains

What Unbalanced Tires Can Do To Your Car

There’s a reason tire shops insist on balancing the tires when you put a new set on your car – unbalanced tires are not safe to drive and they cause many problems with the tires and your vehicle. These include:

Too much vibration. Driving a car involves a certain amount of vibration, especially on poorly maintained roads. However, when all four tires are properly balanced, it minimizes the amount of vibration, making the drive smooth and the steering easy. When your tires get out of balance, the vibration increases throughout the vehicle. If the tires are old and worn out, with very little tread remaining, the vibration will get even worse. In addition to producing an uncomfortable ride, the vibration can make it harder to steer and control the car, causing it to be unsafe to drive at high speeds and in wet road conditions.

Uneven tread wear. One advantage of having balanced tires is the tread wears down evenly (as long as you keep them properly inflated) so that all four tires are in the same condition. This extends the life of your tires and produces a smoother, safer ride. When tires get out of balance, it can cause certain areas of the tire to wear down quicker than they should. The vibration from the lack of balance combined with uneven tread wear makes it harder to steer properly, and can increase the risk of sudden blowouts. Tires that are out of balance can even cause extra wear on the tire sidewalls, which also increases the risk of having a sudden blowout or the tire coming apart at high speeds.

Long-term damage to your car. It’s bad enough that unbalanced tires can wear out quicker and make it unsafe to drive. To make it worse, they can also cause damage to other parts of your vehicle. For example, driving with tires that aren’t properly balanced puts undue stress on your shocks, bearings, and wheel assembly. This causes these important parts to wear out sooner than expected or even fail while driving. Balancing your tires allows them to spin without any interference, resulting in a smoother, safer ride that prevents excess wear and tear on wheel assembly components.

Increased fuel costs. Driving on tires out of balance can also damage your bank account by causing your engine to use more gas. The faster you drive, the more out-of-balance tires will affect driving performance, further decreasing your fuel efficiency. Under-inflated tires will also reduce fuel efficiency. So if your tires are properly inflated but your gas mileage is declining, it’s a good idea to take your car to the tire shop to see if the tires are out of balance.

Fortunately, balancing tires doesn’t involve a complex process. Technicians look for damage and foreign materials in the tire and wheel assemblies. Then they properly seat the wheels on the hubs, and tighten the lug nuts. Tire stores usually charge a balancing fee when you purchase a new set of tires. But, thereafter, many will rebalance them for free. It also helps to rotate your tires every six months, as this will enhance balanced handling and enable the tread to wear evenly.

UNDERSTANDING TIRE PRESSURE AND LOAD LIMITS

Tire inflation pressure is the level of air in the tire that provides it with load-carrying capacity and affects the overall performance of the vehicle. The tire inflation pressure is a number that indicates the amount of air pressure– measured in pounds per square inch (psi)–a tire requires to be properly inflated. (You will also find this number on the vehicle information placard expressed in kilopascals (kPa), which is the metric measure used internationally.)

Manufacturers of passenger vehicles and light trucks determine this number based on the vehicle’s design load limit, that is, the greatest amount of weight a vehicle can safely carry and the vehicle’s tire size.The proper tire pressure for your vehicle is referred to as the “recommended cold inflation pressure.” (As you will read below, it is difficult to obtain the recommended tire pressure if your tires are not cold.)

Because tires are designed to be used on more than one type of vehicle, tire manufacturers list the “maximum permissible inflation pressure” on the tire sidewall. This number is the greatest amount of air pressure that should ever be put in the tire under normal driving conditions.

Avoiding a Blowout

Double check tire pressure early and often. When it comes to blown tires, prevention is the best survival strategy. The vast majority of blowouts are caused by improper tire pressure. In the United States, cars sold after 2007 are required to be equipped with an electronic tire pressure monitoring system that alerts you when your air pressure fluctuates above or below safe levels. If you have an older car, you’ll have to do the monitoring yourself.

Check your tire pressure before any long trips (find out your vehicle’s recommended tire pressure with this helpful online tire pressure tool). This is especially important in the summer, when the temperature of the pavement can rise to 140 degrees and cause your tire pressure to rise to bursting levels. If your tires feel “off” or you have a tire pressure warning light on, head to your local Firestone Complete Auto Care location to take advantage of a total tire checkup and repair service. Having your tires examined at the first sign of trouble is the best way to avoid a blowout altogether.

Don’t drive on old, worn tires. If the tread on your tires is worn down or if there are any cracks in the rubber, you could be doing some serious damage to your ride and your rims. Driving on worn tires in the heat of summer is asking for trouble, plain and simple. If checking your tires isn’t something you think you’ll do often, (because hey, we’re all busy) you may want to choose a set of tires that does the work for you. Some tires, like DriveGuard tires, are uniquely engineered with a high tech cooling system that evenly distributes heat to help maintain safe tire pressure and prevent a blowout, even in extreme conditions.

Symptoms of a Bad Alignment

We rely on our vehicles to get us from place to place every day, and safety should be all drivers’ number one priority. That’s why it is important to pay close attention to your car and be careful not to ignore even the slightest hiccup or malfunction that occurs while driving. Let’s take a look at the warning signs to look out for that could mean your wheel alignment is bad.

Your Steering Wheel Vibrates

If your steering wheel constantly vibrates when you are driving, this is a common sign that your vehicle needs an alignment. Driving on uneven terrain or over a pothole can easily cause misalignment. Steering wheel vibration, however, can be the cause of a number of vehicle issues besides misalignment, so it’s best to visit an auto repair shop when you notice this symptom.

Your Car Drifts to the Side

If you’re ever on a straight road with little or no traffic and you take your hands off the steering wheel even for just a moment, the car should continue along the road and guide itself straight. If the car swerves to one side or the other when you lift your hands off of the wheel, a bad wheel alignment could certainly be the cause.

Your Steering Wheel Feels Off Balance

When you’re driving straight, your steering wheel should be perfectly centered. If you notice that your have to turn the wheel slightly to one side or the other in order to drive in a perfectly straight line, it’s very likely that your wheels need realigned. Your car’s emblem on the steering wheel should always be centered when you are driving straight – if it’s not, it’s time to take your vehicle in to the local auto repair shop.

Your Tire Wear is Uneven

Giving your tires a visual inspection every once in a while is good practice if you want to be a safe driver. The tread should be the same on all tires, front and back. If you notice tread on one or two tires is worn down more than others, an alignment may be necessary. To check tire tread, take a coin, like a nickel or quarter, and visually measure to what point on the coin the tread goes up to. A properly aligned vehicle will have all 4 tires with the same amount or depth of tread.

What to do if You Experience a Blowout on the Highway

If your tire blows out on the highway when you’re traveling at high speeds, there are important tips to keep in mind so you know what to do when your tire blows out. When your tire blows out on the highway, here is what you need to do:

  1. Grip steering wheel firmly and do not slam on brakes.
  2. Let your car slow down gradually by taking your foot off the gas pedal.
  3. Let your car roll toward the berm or an exit. Do Not Stop in Traffic.
  4. Brake lightly once off the road until you come to a stop.
  5. Turn on your emergency flashers.
  6. Stand a safe distance from your vehicle while waiting for help to arrive.

It can be a scary and gut-wrenching situation when you’re cruising down the highway and experience a tire blowout. Use these tips to learn what to do when your tire blows out, and how to avoid a flat tire through proper maintenance.